At 3 Nail Ironware, we want you to be satisfied with your hand-forged cookware. We have designed our return policy to accommodate your needs. Please review the following guidelines for returns:
- Return Eligibility 1.1. Non-Personalized Orders: We accept returns for non-personalized orders if you are not delighted with your purchase. Cookware that is not willfully damaged, but not in new condition, may still be eligible for return. 1.2. Personalized Orders: We do not accept returns or provide refunds for personalized orders unless there is a manufacturing defect or an error on our part. Please review your personalized order carefully before placing it.
- Return Process 2.1. Initiating a Return: To initiate a return, please contact our customer support team at [contact information]. Provide your order details and the reason for the return. We will guide you through the return process and provide you with a return authorization, if applicable. 2.2. Shipping Costs: For non-warranty returns, you are responsible for all shipping costs associated with the return. This includes the cost of shipping the item back to us and any shipping fees incurred for the original purchase. 2.3. Return Timeframe: Non-personalized items must be returned within 30 days from the date of purchase to be eligible for a refund or exchange. Returns received after this period may be subject to denial or a restocking fee.
- Refund or Exchange 3.1. Refunds: If you are eligible for a refund, we will process it within a reasonable time after receiving the returned item. Refunds will be issued in the original form of payment. 3.2. Exchanges: If you wish to exchange your item for a different product, please indicate your preference when initiating the return. Exchanges are subject to product availability. If the desired product is not available, we will provide a refund.
- Exceptions The following conditions apply to our return policy:
- Items that have been willfully damaged or used in a manner inconsistent with their intended purpose may not be eligible for return.
- Returns without the original packaging or missing components may be subject to a restocking fee.
- Returns that do not meet the eligibility criteria outlined in this policy may be denied or subject to additional fees.
- Contact Us If you have any questions or need further assistance regarding our return policy, please reach out to our customer support team at [contact information]. We are here to help!
Please note that this return policy is subject to change without prior notice. The most current version of the policy will be available on our website.